Privacy Policy | Illuminor Agency
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Privacy Policy

Who we are

Our website address is:

Illuminor knows that our clients and visitors value their privacy and we’d like to reassure that we are committed to protecting your privacy.

Therefore, this Privacy Policy tells you what to expect us to do with your personal data when you visit our website, make contact with us or use one of our services, so please take care to read it.

Illuminor j.d.o.o. acts as a data controller within the meaning of the General Data Protection Regulation (“GDPR”) and as such is responsible for the processing of personal data collected on or through this website.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you contact us using the contact form on our Contact us page, by sending an email to us or by post, we may store a record of your inquiry and our response so we can improve our support and services we provide to you and to deal with your inquiry and any subsequent issues that may arise from it.

Such data is stored up to 1 (one) year from the date of receiving the inquiry.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Types of Cookies

1. Website functionality cookies

These cookies are the key to enabling browsing and navigating our website and using their features. Without these cookies using our website is not possible. These cookies are the key to enabling browsing and navigating our website and using their features. Without these cookies using our website is not possible.

2. Static cookies

These cookies collect information on how you use our website – e.g. which parts of our website you visit the most. These data can be used to optimize our website and to make it easier to navigate as well as to improve its functionality.

With these cookies we don’t collect any data which could identify you. All data collected by these cookies are gathered and anonymous. 

3. Functionality cookies

These cookies allow our website to remember your preferences while browsing (personal settings such as text size, fonts, language, location and other adaptable website elements). With these cookies we don’t collect any data which could identify you and we cannot track your activity while browsing on web-places outside this website.

We also use Google Analytics which collects website analytics cookies to help us understand how you use the website, so we can improve its functionality. You can read more about how Google uses your personal information here

You can also opt-out of Google Analytics here:

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You have a lot of rights relating to your personal information, these are:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages
  • The right to withdraw consent for any consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to ask us to explain any computer-system decision about you
  • The right to complain to your data protection regulator

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you.

Our third party data processors

We use third parties to process personal data on our behalf (e.g. for or website we use US-based cloud hosting provider) who have been carefully chosen and all of them comply with applicable legislation regarding personal data protection.

Some of our data processors are:

Google (Privacy policy)
Mailchimp (Privacy policy)
Gravatar (Privacy policy)

Changes to our Privacy Policy

We may change this Privacy Policy from time to time, to reflect how we are processing your data.

We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Security practices

We are committed to taking reasonable steps to ensure the security of your information. To prevent unauthorised access, maintain data accuracy and ensure the appropriate use of information, we have put into place appropriate physical, electronic and control procedures, as well as technical and organisational measures to help safeguard and secure the personal data we collect on this or through this website.

Due to the inherent open nature of the Internet, we cannot guarantee that communication between you and us or the information stored on our website or on our servers will be completely free from unauthorised access by third parties.

Competent law/jurisdiction

All questions related to our website and this Privacy Policy are governed by Croatian law. You agree that in connection with the procedure pertaining to this website and this Policy will be exclusive and local jurisdiction of the courts in the Republic of Croatia.

Disclaimer notice

If any provision of this Privacy Policy is punitive, damaging or non-enforceable, such provision shall not apply to the extent to which it is null and void or inexcusable, provided that this does not affect the validity of the remaining provisions of this Privacy Policy.

How to contact us

If you have any question or feedback about this Privacy Policy, if you want to exercise any of your rights as set out above or have complaint, please contact us – we’ll be happy to answer any questions you may have.

You can contact us via contact form, via email or postal address.

email address:

Illuminor j.d.o.o.

Borisa Papandopula 7

21000 Split

Republic of Croatia